Terms of Use for Customers on Commerce Opus

Commerce Opus is a product of Solution Alt64 Inc., a company registered in Quebec under NEQ 1179844411.

1. Account Creation and Use

1.1. To make purchases on Commerce Opus, you must either provide your information at checkout or create an account by providing accurate and complete information, including your name, email address, and shipping details.
1.2. You are responsible for the confidentiality of your password and account, if any. Any activity performed under your account is deemed to have been done by you.
1.3. You agree to use Commerce Opus only for lawful purposes and in accordance with these terms of use. You may not use the platform in any way that could interfere with its operation or the experience of other users.

2. Purchases and Payments

2.1. By placing an order on Commerce Opus, you agree to pay the displayed price, along with any applicable shipping fees and taxes, using an accepted payment method.
2.2. Payments are securely processed by our partner Stripe and paid directly to sellers. Commerce Opus does not hold your money.
2.3. You acknowledge that Commerce Opus is not responsible for errors in product listings, prices, or shipping fees displayed by sellers. In case of discrepancy, the seller may contact you to confirm your order before shipping.

3. Shipping and Receipt

3.1. Shipping times and methods may vary by seller and product. Please review each shop's shipping policies before placing your order.
3.2. Commerce Opus is not responsible for delays, damage, or loss occurring during shipping. Any disputes in this regard must be resolved directly with the seller or carrier.
3.3. By accepting delivery of an order, you acknowledge having received the correct items in good condition. Any discrepancies must be reported to the seller promptly, in accordance with their return policy.

4. Returns and Refunds

4.1. Each seller defines their own return and refund policy. Please review it before making a purchase, as sellers are only required to accept returns and issue refunds in accordance with it.
4.2. To return an item, you must contact the seller within the prescribed timeframe, specifying the reason for the return and following the instructions provided.
4.3. Unless otherwise stated, return shipping costs are at your expense. Returned items must be in their original condition, unused, and accompanied by proof of purchase.
4.4. Refunds are issued by the seller according to their policy, after receiving and inspecting the returned items. The refund generally does not cover the initial shipping costs.

5. Customer Service and Dispute Resolution

5.1. If you have any questions or issues regarding an order, please first contact the seller directly using the contact information provided in their shop or your order details.
5.2. If you are unable to resolve a dispute with a seller, you can file a claim through our customer service. Commerce Opus will attempt to facilitate mediation but cannot guarantee a settlement.
5.3. In the event of an ongoing dispute, Commerce Opus reserves the right to suspend the customer's and/or seller's account pending an amicable or judicial resolution.

6. Privacy and Security

6.1. Commerce Opus is committed to protecting your personal information in accordance with its privacy policy, available on its website.
6.2. By creating an account, you consent to Commerce Opus collecting, using, and sharing your data for purposes of order processing, communication, and service improvement, including with its sellers and partners.
6.3. Commerce Opus uses SSL encryption technology and other security measures to protect your information from unauthorized access. However, no Internet transmission is completely secure and we cannot guarantee absolute protection.

7. Intellectual Property and User Content

7.1. All intellectual property rights in Commerce Opus and its contents belong to Solution Alt64 Inc. or its licensors. You may not use, copy or reproduce these elements without permission.
7.2. By posting content on Commerce Opus (reviews, photos, questions, etc.), you grant Solution Alt64 Inc. a non-exclusive, worldwide, royalty-free license to use it on the platform and promote it.
7.3. You warrant that you hold all rights to the content you submit and agree to indemnify Solution Alt64 Inc. in the event of a third-party claim regarding it.

8. Limitation of Liability

8.1. Commerce Opus is an online marketplace connecting buyers and sellers. We are not party to the sales contracts and cannot be held responsible for the acts or omissions of users.
8.2. To the fullest extent permitted by law, Solution Alt64 Inc. disclaims any and all warranties and conditions regarding Commerce Opus, whether express, implied or statutory, including warranties of quality, fitness for purpose or accuracy of content.
8.3. In no event shall Solution Alt64 Inc. be liable for direct, indirect, incidental or consequential damages resulting from your use of Commerce Opus or your relationship with a seller, another user or a third party.

9. Amendment and Termination

8.1. Commerce Opus is an online marketplace connecting buyers and sellers. We are not party to the sales contracts and cannot be held responsible for the acts or omissions of users.
9.1. Solution Alt64 Inc. reserves the right to modify Commerce Opus and its terms of use at any time by posting an updated version on its website. Continued use of the platform after the changes are posted constitutes your acceptance.
9.2. Solution Alt64 Inc. may, at its sole discretion and without notice, suspend or terminate your account and access to Commerce Opus if you violate these terms, the law, or the rights of others, or if your actions are detrimental to the platform or its users.

10. Governing Law and Jurisdiction

10.1. These terms of use are governed by and construed in accordance with the laws of the Province of Quebec and the applicable federal laws of Canada.
10.2. Unless otherwise provided by law, any dispute arising out of or related to your use of Commerce Opus shall be submitted to the exclusive jurisdiction of the courts of the district of Montreal, Quebec.

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